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Call/Chat with us on our WhatsApp number: +6592361258

Write an e-mail to support@etravelsim.com

To activate your eSim after purchasing eTravelSim, you will receive a QR code via email. You will need to scan this QR code using your phone's camera to install the eTravelSim onto your device. Once the installation is complete, your eSim should be activated and ready to use.

To check your balance simply click here.

or

- Go to Account Section

- If you are an existing  customer then login else create account with the same email ID from which you had purchased the eSim.

- On the My Account page, you will see a list of all the orders.

- Click the View Balance button against the order number to fetch the balance of your number. 

OR 

Please mail support@etravelsim.com mentioning your order number, and the support team will provide you with the required details.

We provide recharge options directly on our website for your convenience. However, if, for any reason, the recharge options are not available on the website, please don't hesitate to reach out to us for assistance. Simply send us an email at Support@etravelsim.com, including your order number, and we will promptly top up your account. Our customer support team is committed to ensuring continued connectivity and will gladly assist you with any recharge-related queries or concerns.

No, however, at ETravelSim, we take the security of our customers seriously. To protect our customers from fraudulent activities and maintain a safe shopping environment, we may request additional identity verification for transactions flagged by our payment gateway as suspicious or potentially fraudulent.

If your transaction is marked as such, we kindly ask you to cooperate with our verification process. This may involve asking for valid proof of identity, such as a government-issued ID or passport. Rest assured that all personal information will be handled securely per our privacy policy.

We apologise for any inconvenience this may cause. It is an essential step to ensure the safety and integrity of our services. Thank you for your understanding and cooperation in this regard.

If you have any questions or concerns regarding this process, please don't hesitate to contact our customer support team at support@etravelsim.com.

Our unlimited data plans are designed for individual use on a single device. Please note that these plans do not support mobile hotspot usage. The unlimited data provided is intended for personal use on your device only. If you require mobile hotspot functionality, we offer separate plans catering to this feature. Please explore our options to find the plan that best suits your needs. Should you have any further questions or require assistance, our customer support team is here to help.

To activate an eSIM on an iPhone, follow these general steps. Remember that the exact process might vary slightly depending on your carrier and iOS version. These are the steps you would typically follow:

Check Compatibility: Ensure your carrier supports eSIM activation and your iPhone model is compatible with eSIM technology.

Obtain an eSIM QR Code: Contact your carrier and request an eSIM activation QR code or activation details.

Connect to Wi-Fi or Cellular Data: Ensure your iPhone is connected to Wi-Fi or cellular data, as you'll need an internet connection for the activation process.

Access Settings: Open your iPhone's "Settings" app.

Cellular (or Mobile) > Add Cellular Plan: Navigate to "Cellular" (or "Mobile" in some regions) and tap on "Add Cellular Plan."

Scan the QR Code: If you received a QR code, use your iPhone's camera to scan the QR code provided by your carrier. Enter the necessary information manually if you received activation details without a QR code.

Confirm and Activate: Follow the on-screen instructions to confirm the details and activate the eSIM. You might be asked to restart your iPhone after activation.

You can also check the video

For your travels in Jordan, eTravelSim offers a variety of data plans ranging from 1 GB up to 20 GB. These plans are tailored to meet different data usage needs, ensuring you have the right amount of data for your trip.

The ETravelSim Jordan eSIM works at Petra's main entrance, the visitor center, and across most of the archaeological site on the Zain 4G/LTE network. Signal can drop in deeper sections of the Siq canyon and around the Treasury when crowds are heavy, which is normal for every Jordanian carrier. Download offline Google Maps and the Petra route before you go in, and save tickets and confirmations to your phone for the parts where signal dips.

The ETravelSim Jordan eSIM works at most main Bedouin tourist camps and at the Wadi Rum visitor village on Zain 4G/LTE. Signal drops or disappears in the deep desert valleys away from camps, which applies to every carrier in Jordan. If your camp is among the well-known operators near the village, expect connection. For Jeep tours into remote canyons, treat the trip as offline and download maps in advance.

The ETravelSim Jordan eSIM works at all major Dead Sea resorts along the Jordanian shoreline and across Aqaba, including the Red Sea beaches and the King's Highway route. Coverage is reliable for navigation, ride-hailing, and WhatsApp throughout. Underwater diving in the Red Sea naturally has no signal, but boat trips and beachfront stay connected. The unique geography of the Dead Sea (the lowest point on Earth) does not affect signal quality in developed resort areas.

The ETravelSim Jordan eSIM runs on Zain, Jordan's largest mobile operator with the widest 4G/LTE coverage including Amman, Petra, Wadi Rum, Aqaba, and the Dead Sea. Zain is widely rated as Jordan's strongest network for tourists and southern desert routes specifically. Independent rankings consistently place Zain ahead of Orange and Umniah for nationwide coverage, which makes it the default choice for trips that combine cities with desert and Red Sea destinations.

For a typical 7-day Jordan trip covering Amman, Petra, Wadi Rum, and the Dead Sea, 3 GB to 5 GB is enough for most travelers. A 10-day trip with daily Uber, Careem, Google Maps, WhatsApp, and casual photo uploads usually needs 5 GB to 10 GB. Heavy users uploading Petra and Wadi Rum videos or working remotely should pick 20 GB or unlimited. Desert time consumes less data because signal limits use, so cities dominate consumption.

Validity on the ETravelSim Jordan eSIM starts the day you begin using it in Jordan, not the day you buy or install it. You can purchase weeks in advance, install the QR code at home before flying, and the timer only starts when your phone connects to Zain on arrival. Installing at home is the safer option because you'll know before boarding the eSIM is set up correctly. Don't delete the eSIM profile after installation — reinstallation may not be possible.

The ETravelSim Jordan eSIM is data-only. There are no incoming calls, no SMS, and no Jordanian phone number assigned. Use WhatsApp, FaceTime, iMessage, or Zoom over the Zain data connection for calls. WhatsApp is the default messaging app across Jordan, so most hotels, drivers, and tour operators will reach you there. Keep your home SIM active in your phone for calls to your usual number, with cellular data turned off on that line.

Hotspot and tethering are allowed on the ETravelSim Jordan eSIM's fixed-data plans (1 GB through 50 GB), but not on the Unlimited plans, which are designed for single-device use. If you need to share data with a laptop or another phone — common when working from a Petra-area hotel or sharing with travel companions on a Wadi Rum tour — pick a fixed plan in the 10 GB to 50 GB range. Tethered data draws from your plan allowance like any other usage.

Buying a local SIM at Amman airport is straightforward — Zain, Orange, and Umniah all run 24-hour kiosks in the arrivals hall with English-speaking staff and passport-only registration. That said, airport SIM prices typically run $14 to $35 for tourist bundles, and there's still a 15 to 30 minute queue after a long flight. The ETravelSim Jordan eSIM installs at home before you fly, connects the moment your plane lands, and skips the kiosk queue entirely.

The ETravelSim Jordan eSIM is for Jordan only, so data stops the moment you cross the Allenby Bridge to the West Bank, the Wadi Araba border to Eilat in Israel, or the Aqaba ferry to Egypt. This is the most important question for Holy Land pilgrims combining Petra with Jerusalem or Bethlehem. For multi-country Middle East trips, ETravelSim sells separate country eSIMs you can install on the same phone and switch at the border.

If the ETravelSim Jordan eSIM doesn't connect, run three quick checks first: toggle Airplane Mode on and off, confirm Data Roaming is enabled in settings, and verify ETravelSim is selected as the default mobile data line. If it still doesn't work, contact support 24/7 via WhatsApp at +65 9236 1258, the on-site chat, or support@etravelsim.com with your order number. For refund eligibility on uninstalled eSIMs, reach out before scanning the QR code.