Refund Policy

We refund eSIM purchases in the cases below. Requests must reach us within 5 days of purchase.

Full refund, no fee, when the problem is ours: the activation email never arrived, the eSIM has a defect we cannot fix, or the product was not as described (reviewed case by case).
Refund minus USD 5 (or the equivalent in the currency you paid in), when the order was placed by mistake or your phone is not eSIM-compatible, provided the eSIM has not been installed or used. The fee covers the cost of the eSIM profile and QR code already issued, and is never more than the amount you paid.

Timeline: approved refunds are credited to your original payment method within 15 days of approval. Your bank may take a few extra business days.

How to request: email support@etravelsim.com or message us on WhatsApp with your order number, registered email, device model and a short description of the issue.

Full details: Return Policy.

Quick ways to confirm eSIM support

Via Settings (iPhone)

Open Settings → General → About.
Look for Available SIM / Digital SIM or an EID field.
If visible, your iPhone supports eSIM.

All iPhone XR/XS and newer models support eSIM.

Via Settings (Android)

Open Settings → Network & Internet / Connections.
Tap SIMs / SIM Manager / eSIMs.
If you see an option to Add eSIM, your phone supports eSIM.

Menu names vary by brand (Samsung, Google Pixel, etc.).

Dial Code

Dial *#06# on your phone.
Check the numbers shown. If you see an EID, eSIM is supported.

EID = eSIM ID. Presence of EID generally confirms eSIM capability.

Heads‑up: Some carrier‑locked or region‑specific variants may disable eSIM even if the global model supports it. Always confirm in Settings before purchasing.

Brand‑by‑brand quick notes

Apple: iPhone XR/XS and newer support eSIM, including iPhone Air, iPhone 17e, iPhone 18 Pro and iPhone Duo. Dual eSIM on many recent models.

Google Pixel: Pixel 3 and newer generally support eSIM (some early/region variants limited).

Samsung Galaxy: S20 and newer, Note20, and Z series support eSIM on most variants. Check SIM Manager.

Others: Recent models from Honor, Huawei, Motorola, OnePlus, Xiaomi may support eSIM depending on region and firmware.

For corporate/MDM or carrier‑locked devices, administrators or carriers may disable eSIM.

FAQs

Will my eSIM work worldwide?

Your eSIM works only in the countries your plan covers. Your phone must be factory-unlocked and eSIM-capable. Coverage and 5G/4G availability vary by location and network.

Dual SIM: can I keep my home number active?

Yes—most modern devices support Dual SIM (eSIM + physical SIM). You can keep calls/SMS on your home SIM and use ETravelSim for data while abroad. Configure default lines in Settings.

I can’t see eSIM options in Settings

Update to the latest OS, restart, and check again. If still missing, your device/region/carrier may have eSIM disabled. Please contact your carrier or device maker.