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For online chat, click on the "Chat" button below

Call/Chat with us on our WhatsApp number: +6592361258

Write an e-mail to support@etravelsim.com

To activate your eSim after purchasing eTravelSim, you will receive a QR code via email. You will need to scan this QR code using your phone's camera to install the eTravelSim onto your device. Once the installation is complete, your eSim should be activated and ready to use.

To check your balance simply click here.

or

- Go to Account Section

- If you are an existing  customer then login else create account with the same email ID from which you had purchased the eSim.

- On the My Account page, you will see a list of all the orders.

- Click the View Balance button against the order number to fetch the balance of your number. 

OR 

Please mail support@etravelsim.com mentioning your order number, and the support team will provide you with the required details.

No, however, at ETravelSim, we take the security of our customers seriously. To protect our customers from fraudulent activities and maintain a safe shopping environment, we may request additional identity verification for transactions flagged by our payment gateway as suspicious or potentially fraudulent.

If your transaction is marked as such, we kindly ask you to cooperate with our verification process. This may involve asking for valid proof of identity, such as a government-issued ID or passport. Rest assured that all personal information will be handled securely per our privacy policy.

We apologise for any inconvenience this may cause. It is an essential step to ensure the safety and integrity of our services. Thank you for your understanding and cooperation in this regard.

If you have any questions or concerns regarding this process, please don't hesitate to contact our customer support team at support@etravelsim.com.

We provide recharge options directly on our website for your convenience. However, if, for any reason, the recharge options are not available on the website, please don't hesitate to reach out to us for assistance. Simply send us an email at support@etravelsim.com, including your order number, and we will promptly top up your account. Our customer support team is committed to ensuring continued connectivity and will gladly assist you with any recharge-related queries or concerns.

Our unlimited data plans are designed for individual use on a single device. Please note that these plans do not support mobile hotspot usage. The unlimited data provided is intended for personal use on your device only. If you require mobile hotspot functionality, we offer separate plans catering to this feature. Please explore our options to find the plan that best suits your needs. Should you have any further questions or require assistance, our customer support team is here to help.

To activate an eSIM on an iPhone, follow these general steps. Remember that the exact process might vary slightly depending on your carrier and iOS version. These are the steps you would typically follow:

Check Compatibility: Ensure your carrier supports eSIM activation and your iPhone model is compatible with eSIM technology.

Obtain an eSIM QR Code: Contact your carrier and request an eSIM activation QR code or activation details.

Connect to Wi-Fi or Cellular Data: Ensure your iPhone is connected to Wi-Fi or cellular data, as you'll need an internet connection for the activation process.

Access Settings: Open your iPhone's "Settings" app.

Cellular (or Mobile) > Add Cellular Plan: Navigate to "Cellular" (or "Mobile" in some regions) and tap on "Add Cellular Plan."

Scan the QR Code: If you received a QR code, use your iPhone's camera to scan the QR code provided by your carrier. Enter the necessary information manually if you received activation details without a QR code.

Confirm and Activate: Follow the on-screen instructions to confirm the details and activate the eSIM. You might be asked to restart your iPhone after activation.

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The plans range from 1 GB to unlimited data, with validity from 5 to 30 days depending on the chosen plan.

The ETravelSim South Africa eSIM works at Kruger's main rest camps including Skukuza, Satara, Lower Sabie, and Berg-en-Dal on the CellC 4G/LTE network, with signal dropping or disappearing on game drives between camps and in deeper bush. This is normal for every South African carrier including Vodacom and MTN. Download offline Google Maps and SANParks routes before entering the park. Private game reserves vary, so check coverage with your specific lodge.

The ETravelSim South Africa eSIM works across Cape Town, Johannesburg, Pretoria, Durban, and along the Garden Route from Mossel Bay to Plettenberg Bay on CellC 4G/LTE. Coverage is strong in city centres and along main highways including the N1, N2, and N3. Expect occasional dead spots in dense forest stretches like Tsitsikamma and on remote sections of the Drakensberg. Table Mountain, Stellenbosch, and the V&A Waterfront all have reliable signal.

The ETravelSim South Africa eSIM runs on CellC, one of the country's four major mobile networks alongside Vodacom, MTN, and Telkom. CellC has solid urban and suburban coverage across the metros where most travellers spend their time. For trips focused on Cape Town, Johannesburg, the Garden Route, and main Kruger camps, it covers the route. For deep-bush safari camps in private reserves outside Kruger, Vodacom-based plans typically have wider rural reach.

The ETravelSim South Africa eSIM is sized right at 5 GB for a one-week trip combining Cape Town and a few days in Kruger, and 10 GB for a two-week trip with daily Uber, Google Maps, WhatsApp, and casual photo uploads. Heavy users uploading safari videos, working remotely, or streaming on long drives between regions should pick 25 GB or unlimited. National park time consumes less data than expected because signal limits use, so plan for cities to dominate consumption.

Validity on the ETravelSim South Africa eSIM starts the day you complete the purchase, not the day you land or first use it. This is different from many travel eSIMs, so plan the buy timing carefully. Buy 1 to 3 days before you fly so the validity window covers your full trip. The eSIM is delivered to your email instantly with the QR code and activation code. Install it over Wi-Fi before boarding.

The ETravelSim South Africa eSIM is data-only. There are no incoming calls, no SMS, and no South African phone number assigned. Use WhatsApp, FaceTime, iMessage, or Zoom over the data connection for calls. WhatsApp is the default messaging app across South Africa, so most accommodations and tour operators will reach you there. Keep your home SIM active in your phone for calls to your usual number, with cellular data turned off on that line.

Hotspot and tethering are allowed on the ETravelSim South Africa eSIM's fixed-data plans (1 GB, 5 GB, 10 GB, 25 GB, and 50 GB), but not on the Unlimited plans, which are designed for single-device use. If you need to share data with a laptop, tablet, or another phone on long road trips between Cape Town and the Eastern Cape, pick the 25 GB or 50 GB plan. Tethered data draws from your plan allowance like any other usage.

The ETravelSim South Africa eSIM avoids RICA registration entirely, while local South African SIMs require your passport, proof of accommodation, and often cost up to 20 times more at airport kiosks. Some RICA agents also refuse tourists without a permanent local address, which means trying multiple stores. The eSIM installs at home, requires no documentation, and connects the moment you land in Johannesburg or Cape Town.

The ETravelSim South Africa eSIM is for South Africa only, so data stops the moment you cross into Lesotho, Eswatini, Botswana, Namibia, Mozambique, or Zimbabwe (Victoria Falls). For multi-country Southern Africa trips, ETravelSim sells separate country eSIMs you can install on the same phone. Keep both QR codes ready, switch the default data line at the border, and your home SIM stays in place throughout.

If the ETravelSim South Africa eSIM doesn't connect, run three quick checks first: toggle Airplane Mode on and off, confirm Data Roaming is enabled in settings, and verify ETravelSim is selected as the default mobile data line. If it still doesn't work, contact support 24/7 via WhatsApp at +65 9236 1258, the on-site chat, or support@etravelsim.com with your order number. For refund eligibility on uninstalled eSIMs, reach out before scanning the QR code.